Free Shipping on all orders! Packing Materials made from 100% Recycled Materials.

Contact:

How do I sign up for your email list?

Enter it in the pop up and get 10% off your order! Or, scroll to the bottom of our site to find our email subscription option at any time.

How can I contact Pom Vida?

Click the 'Contact Us' button at the bottom of our site. Or simply email info@pomvida.com

Press contact

Please email info@pomvida.com with 'Press' in the subject line.

Shipping:

How much does shipping cost?

Since we love you, we take care of your shipping costs. (i.e. Your shipping is FREE!)

Where do you ship, and how do I check the status of my order?

We currently ship within the US. You will get an email from us when your order has shipped that will have tracking.

How fast do I receive my product?

We want you to have your products as quickly as possible, so we pack up M-F orders within 24 hours. Orders place between 3:00 pm Friday and 9:00 am Monday, EST will go out within 24 hours of 9:00 am Monday.

Do you offer free shipping?

YES. We think you deserve it.

Returns + Exchanges:

What is your return / exchange policy?

If an item arrives to you already damaged, please take a photo and send us an email so that we can remedy for you. Please send this email within 7 days of the product's arrival. Unfortunately, due to the nature of the products we sell, we can not accept returns on used products.

What do I do if my order is defective?

Please take a photo and send us an email explaining the situation so that we can help solve the issue.

Payments, gift cards + promos:

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and ApplePay

Where do I enter my promo code?

The promo code can be entered during the payment process.

My promo code isn’t working, what’s wrong?

Please email us at info@pomvida.com so that we can help fix this for you.

My promo code wasn’t applied at checkout, what now?

Please email us at info@pomvida.com so that we can help resolve this.

My Orders + Account:

Help! I can’t access my account.

Please email us at info@pomvida.com so that we can help resolve this.

How do I make changes to my order?

If you contact us at info@pomvida.com shortly after you place your order, we will do our best to accomodate changes. Please remember that we work hard to ship orders as quickly as possible so if we have already shipped your order we can not make any changes.

How do I cancel my order?

We work hard to ship every order within 24 hours so, if you catch us prior to shipping, we can cancel your order. Please reach out to info@pomvida.com

How do I track my order?

You will receive an email from us once your order has shipped that will have a tacking code attached.