Contact:
Enter it in the pop up and get 10% off your order! Or, scroll to the bottom of our site to find our email subscription option at any time.
Click the 'Contact Us' button at the bottom of our site. Or simply email info@pomvida.com
Please email info@pomvida.com with 'Press' in the subject line.
Please email collabs@pomvida.com
Shipping:
Since we love you, we offer free shipping on as low of a minimum order amount as possible. We take care of your shipping costs on any order $50 or over.
We currently ship within the US. You will get an email from us when your order has shipped that will have tracking.
We want you to have your products as quickly as possible, so we pack up M-F orders within 24 hours. Orders place between 3:00 pm Friday and 9:00 am Monday, EST will go out within 24 hours of 9:00 am Monday.
YES. We offer free shipping on all orders $50+. We think you deserve it.
Returns + Exchanges:
If an item arrives to you already damaged, please take a photo and send us an email so that we can remedy for you. Please send this email within 7 days of the product's arrival. Unfortunately, due to the nature of the products we sell, we can not accept returns on used products.
Please take a photo and send us an email explaining the situation so that we can help solve the issue.
Payments, gift cards + promos:
We accept Visa, Mastercard, American Express, Discover and ApplePay
The promo code can be entered during the payment process.
Please email us at info@pomvida.com so that we can help fix this for you.
Please email us at info@pomvida.com so that we can help resolve this.
My Orders + Account:
Please email us at info@pomvida.com so that we can help resolve this.
If you contact us at info@pomvida.com shortly after you place your order, we will do our best to accomodate changes. Please remember that we work hard to ship orders as quickly as possible so if we have already shipped your order we can not make any changes.
We work hard to ship every order within 24 hours so, if you catch us prior to shipping, we can cancel your order. Please reach out to info@pomvida.com
You will receive an email from us once your order has shipped that will have a tracking code attached.